Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
...DATE: November 2024 JOB TITLE: Systems Administrator/Database Administrator DEPARTMENT: Colleague Computing Services REPORTS TO: Director of Colleague Computing Services SCHEDULE: To be determined Hybrid schedule COMPENSATION: Full-time, Exempt...
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...Actual pay may vary. This job posting will remain open until the position is filled. USD $83,172.00 - USD $92,269.00 /Yr. At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live...
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...to workplace diversity.Base Pay: $14 per hour - $14 per hourLocation 00985 - CharlottePosting Number P1-1069231-2Address 8325 Ikea BoulevardZip Code 28262Position Type Regular Part-TimeCareer Site Category Store AssociatePosition Category Retail StoreBase Pay...