Job Description
Embark on a rewarding career at the vibrant Margaritaville Resort of Cape Cod. Join our team for a journey brimming with island fun, professional growth, and the essence of top-notch hospitality in an environment of fun, sun, and positive vibes.
Job Overview:
We are in search of a proactive and versatile Catering Manager to join our team. The ideal candidate will be responsible for a wide range of catering operations, from sales and customer service to business development and market analysis.
Duties:
. Develop and implement sales strategies to drive catering revenue
. Provide exceptional customer service to clients, ensuring their catering needs are met
. Identify and pursue new business opportunities through outside sales efforts
- Analyze market trends and competitor activity to optimize catering offerings
- Negotiate contracts with clients to secure catering agreements
- Utilize Salesforce or similar CRM tools to track sales activities and client interactions
· Responsible for proactively soliciting and managing group/catering-related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team-related revenue goals. Ensures business is turned over properly and timely for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to grow the account on behalf of the company.
· Targets group/catering accounts, markets, or segments heavily emphasizing proactive solicitation and account saturation.
· Partners with group/catering counterpart to effectively manage the business opportunity.
· Responds to incoming group/catering opportunities for the property
· Identifies, qualifies, and solicits new group/catering business to achieve personal and each property's revenue goals.
· Focuses efforts on group/catering accounts with significant potential sales revenue.
· Designs, develops, and sells creative catered events.
· Maximizes revenue by upselling packages and creative food and beverages.
· Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them.
· Closes the best opportunities for property based on market conditions and individual property needs.
· Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
· Handles complex business with significant revenue potential and customer expectations.
· Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Requirements:
- Proven experience in sales, customer service, and business development
- Strong understanding of technical sales processes
- Proficiency in Spanish is a plus
- Ability to analyze market data and make strategic decisions based on findings
- Excellent negotiation skills to secure profitable contracts
- Familiarity with Salesforce or other CRM software for managing client relationships
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
Schedule:
8-hour shift
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