Job Description

Job Description

Job Description

We currently have a great opportunity for a Full Time Tag Agency Clerk at our agency located in Westminster, MD. We offer a great working environment, great pay, full benefits, Vacation after 90 days of employment, and ** We will Train the right candidate**

Summary: This is a customer service based, entry level position that directly assists clients with tag and title needs. It also requires, but is not limited to, basic office duties, such as answering phones, filing, and scanning.

Candidates may also be required to assist and work at any of our 4 Maryland offices located in Westminster, Columbia, Eldersburg, and Owings Mills as needed

Duties and Responsibilities include the following. Other duties may be assigned.

1. Provides direct customer service.

2. Provides telephone and/or email customer service.

3. Completes Motor Vehicle forms and title documents.

4. Keeps office and paperwork organized.

5. Stops, starts, and returns to interrupted tasks.

6. Scans and files documents.

7. Maintains inventory control.

8. Prepares transactions for Motor Vehicle Run.

9. Reviews and corrects completed transactions.

10. Checks through completed transactions and/or pending transaction files and contacts clients as reminder.

11. Research, verify and process documents for titles and registrations on vehicles, boats and recreational vehicles.

12. Processing of handicap permits.

13. Maintain a positive, empathetic, and professional attitude toward customers at all times.

14. Interacting with the general public on a daily basis.

15. Responding promptly and politely to customer inquiries.

16. Acknowledging and resolving customer issues.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Abilities;

Strong communication skills, both verbal and written.

Excellent interpersonal skills and ability to remain calm and courteous under pressure.

Attention to detail and ability to accurately record information.

Basic computer proficiency, including familiarity with relevant software applications.

Ability to work independently and as part of a team.

Flexibility to adapt to changing priorities and work schedules.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education/Experience:
High school diploma or general education degree (GED); and equivalent combination of education and experience.

Certificates and Licenses:
Ability to pass criminal background check

Equipment:

• Scanner
• PC
• Printer
• Multi-line phone system
• Copier and/or Fax
• Credit card and/or tele-check machine, and cash register

Knowledge, Skills and Other Abilities:

• Customer service knowledge
• Ability to multitask
• Basic computer knowledge
• Professional and courteous demeanor
• Possess good oral and written communication skills
• Attention to detail
• Ability to work in a fast-paced environment
• Be an active part of a team
• Flexible availability, dependability, and punctuality
• Time Management

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

- Medical

- Dental

- Vision

- 401k - with a Match

- Life insurance – paid for by the company

- Short Term Disability

- Long Term Disability

- Paid Holidays

- Paid Vacations / Time Off - after only 90 days of employment

- Paid sick days

Pay – Hourly pay will be based on experience and knowledge.

If an applicant is qualified, an interview will be set up with the hiring Manager. If selected for the position, an application and background check form will be forwarded for completion. Once the results of the background are received and cleared, an offer of employment will be forwarded, and a start date can be determined. The Onboarding (new hire) process will be forwarded on the first day of employment.

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