CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.
Responsibilities:ESSENTIAL KEY JOB RESPONSIBILITIES
1. Provides level 1 and 2 support for day-to-day production issues, maintaining documentation in the appropriate
tracking systems while adhering to prescribed escalation & change control procedures.
2. Responsible for rounding daily: Anticipate, understand and respond to provider needs. (70 - 80%)
a) Works with providers on adoption and optimization of applications.
b) Escalate issues as necessary to the Service Desk and/or Supervisor.
c) Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.
d) Develops and maintains professional relationships with providers.
e) Provides primary support to physicians, and at times support to super user groups/clinics.
f) Evaluates IT application updates and revisions, cascading information to providers.
g) Assists with performing application changes as trained and applicable.
h) Promotes use of information technology with physicians.
i) Provides communication between physicians and IT.
j) Proactively identifies and evaluates provider needs related to IT and IT resources.
k) Provide one-on-one training and ongoing system optimization training.
l) Proactively ensure physician devices (hardware) and applications are functioning properly.
m) Supports standardization of documentation and the integration of applicable standards and practices.
3. All other responsibilities (20 - 30%)
a) Responsible for identifying and communicating training material needs.
b) Responsible for weekly status reports.
c) Responsible for opening and managing tickets on behalf of the providers.
d) Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT
systems.
e) Works as physician advocate with IT and site leadership.
4. May require on-call and occasional weekend responsibilities.
5. Collaborates with Clinical Informatics team to ensure continuity in EHR clinical workflows.
6. Additional tasks/responsibilities as defined.
Required Education for Staff Job Levels- Bachelors Degree in a related field or may substitute an equivalent
combination of education and experience.
Required Minimum Knowledge, Skills and
Abilities- 2+ years experience with computer information systems, providing
support to users or equivalent experience as a business analyst or
super user. Knowledge of systems and application support.
Knowledge of ITIL environments.
PREFERRED Qualifications Healthcare experience preferred, not required.
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