Job Description

Night Shift Customer Service Representative

Location: Indianapolis, IN

Shift: Night Shift (Exact Hours 10PM-7AM )

About Circle Logistics:

Circle Logistics is a fast-growing, customer-focused third-party logistics (3PL) company that provides reliable freight solutions across North America. Our team is driven by innovation, efficiency, and a commitment to delivering top-tier service to our customers and carrier partners.

Job Summary:

We are seeking a Night Shift Customer Service Representative to join our Indianapolis office. This role is crucial in ensuring seamless overnight operations by tracking shipments, dispatching loads, and proactively resolving any issues that arise. The ideal candidate will have strong attention to detail, a high sense of urgency, and the ability to think critically under pressure.

Responsibilities:

• Monitor and track shipments to ensure on-time delivery.
• Dispatch loads and communicate with drivers and carriers to confirm pickup and delivery details.
• Respond quickly to any service disruptions, delays, or issues, working to resolve problems efficiently.
• Maintain clear and proactive communication with customers, carriers, and internal teams regarding shipment statuses.
• Update TMS (Transportation Management System) with accurate and real-time tracking information.
• Handle after-hours customer inquiries and provide high-quality support.
• Problem-solve and escalate critical issues when necessary.
• Ensure compliance with company policies and industry regulations.

Qualifications:

• Experience in freight brokerage, dispatching, or transportation/logistics (preferred).
• Strong problem-solving skills with a high sense of urgency.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Effective communication skills —both written and verbal.
• Ability to work independently with minimal supervision.
• Proficiency in TMS software, Macropoint, and/or other tracking tools (preferred).
• Availability to work overnight hours and occasional weekends as needed.

What We Offer:

• Competitive salary based on experience.
• Opportunities for career growth within a rapidly expanding company.
• A dynamic and team-oriented work environment.

Join Circle Logistics and be a key part of our commitment to exceptional customer service in the fast-paced world of logistics . Apply today!

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