Job Description
Axen Company is seeking a friendly and customer-oriented Live Chat Agent to join our team. As a Live Chat Agent, you will be the first point of contact for customers seeking assistance through our online chat platform. Your role will involve providing prompt and helpful responses to customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities :
- Engage with customers through live chat to provide information, answer questions, and address concerns in a timely and professional manner.
- Assist customers with product inquiries, order processing, technical support, and troubleshooting.
- Identify and escalate complex issues to the appropriate department or supervisor for resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve chat response times and customer satisfaction.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Requirements
Qualifications:
- High school diploma or equivalent; previous experience in customer service or a related field is a plus.
- Excellent written communication skills and the ability to type quickly and accurately.
- Strong customer service orientation with a focus on delivering high-quality support.
- Familiarity with live chat software and customer relationship management (CRM) tools.
- Ability to multitask and prioritize inquiries effectively.
- Willingness to work flexible hours, including evenings and weekends.
Benefits
Benefits
* Remote Work
* Permanent Position
* 30-Day Paid Leave
* A competitive salary, reflective of your experience
* Health insurance coverage
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
...employee assistance programs, company discounts, perks and more for most full-time positions! Job Description Now Hiring Security Guards in Stanton, TN! Starting Pay $19.00 / Hour Second Shift: 3:00 PM - 11:00 PM Valid Driver's License for 1+ Year Required...
...from the electricity sector (i.e., power plants). The Branch is a collaborative and innovative team dedicated to advancing environmental policies that protect human health and the environment. Our work is driven by curiosity, creativity, and a commitment to making a positive...
...a calm demeanor during periods of high volume or unusual events to uphold operational standards and set a positive example for the shift team. Operational Standards: Uphold Teaspoon's operational standards and guidelines consistently. Training and Coaching: Assist...
...Responsibilities: Responsible for performing professional physician services and for performing required administrative duties.... ...Minimum Qualifications: Board Certified/Eligible in Addiction Medicine or Primary Care. Must be licensed in good standing to practice...
About the job IT Director The Pioneers is looking for an experienced IT Director to oversee all IT (Information Technology) functions in the Non-profit organization. You will be in charge to manage the organization's technology operations and the implementation...