Help Desk Technician job at Jobot Irvine, CA, US

Job Description

Join our dynamic team as a System Administrator and drive IT excellence in a growing property management company!
This Jobot Job is hosted by: Eric Kee
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $24 - $27 per hour
A bit about us:
We are a fast-growing community association (HOA) management company in Orange County, CA, dedicated to providing exceptional property management services. Based in Irvine, CA, we offer a professional work environment, competitive salary, and comprehensive benefits, including medical, dental, life insurance, and a matching 401k.
Why join us?
Professional and supportive work environment
Comprehensive benefits package: health, dental, vision insurance, and 401(k) matching
Generous paid holidays, vacation, and sick time
Opportunity to contribute to a growing and dynamic company
Job Details
Key Responsibilities:
Provide Level 1 and Level 2 support for desktops, laptops, and peripheral devices.
Install, configure, and troubleshoot Windows-based systems and applications.
Manage user accounts and permissions through Active Directory.
Troubleshoot and resolve network connectivity issues and remote access problems.
Assist with hardware and software setups, upgrades, and replacements.
Maintain accurate records of support requests, resolutions, and IT assets.
Collaborate with the IT Manager and other team members on projects and support activities.
Deliver excellent customer service, ensuring all users receive timely and effective support.
Qualifications:
Experience: 1-3 years of experience in desktop support or a related IT support role.
Technical Skills: Strong knowledge of Windows OS, Active Directory, and Microsoft Office Suite.
Problem-Solving: Ability to troubleshoot hardware and software issues effectively.
Communication: Excellent verbal and written communication skills to explain technical issues in a user-friendly way.
Customer Service: Friendly and professional demeanor with a commitment to providing a positive support experience.
Preferred Qualifications:
Experience with remote desktop tools and ticketing systems.
Familiarity with network basics (DNS, DHCP, IP addressing).
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Job Tags

Hourly pay, Holiday work, Remote job,

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