Customer Service Representative
Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.
Responsibilities include, but not limited to :
Respond to inbound calls and emails from customers looking to place orders
Work with warehouse and pre-press personnel for order accuracy and timely shipment
Manage backorder/out of stock items
Issue credits
Track orders and packaging slips
Follow up on order status with customer
Prepare bill of ladings, warehouse shipment labels and billings each day
Work with transportation companies to provide customer pickup and delivery dates
Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner
Assist with miscellaneous projects, mailing, faxes, etc. as needed
Participating member of the AIB Mock Recall team
Education and Experience:
MUST have at least 2 years of customer service experience in a manufacturing environment
Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS
MUST be proficient in Microsoft Word, Excel, and Outlook
MUST have excellent communication skills and phone skills
MUST be highly organized
Experience processing digitally printed label, cartons or flexible packaging - A PLUS
Direct experience supporting customers that purchase pouches, laminated films and extruded films - A PLUS
Required Qualifications:
Able to take initiative and identify areas to streamline processes and implement improvements
Mathematical skills are necessary for validation of estimates and billing
Self-starter, ability to work independently
Able to work well, have a strict attention to detail and be able to work accurately under pressure
Ability to multi-task successfully
Strong problem-solving talents
Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
Starting salary is estimated at $50,000/yr. and is based on, among other things, a candidates experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.
Equal Opportunity Employer
Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.
Industry
RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!
Compensation details: 50000-60000 Yearly Salary
PIdb5afbdc2acd-31181-36025156
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