Guest Service Agent - Hilton Houston Post Oak by the Galleria Job at Hilton, Houston, TX

UWkvcndzMi9tT1FNWmwrdlR5T055NG1NVVE9PQ==
  • Hilton
  • Houston, TX

Job Description

The Hilton Houston Post Oak by the Galleria is looking for a talented Guest Service Agent to join their team!

The ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.

Schedule : Must be flexible to work AM, PM, Weekends and Holidays

This position is eligible for an Up Sell Incentive!

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

•Go Hilton travel program: 100 nights of discounted travel

•Access to your pay when you need it through DailyPay

•Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

•Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

•Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

•Flexible shifts and days off

•Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

•Mental health resources including free counseling through our Employee Assistance Program

•Best-in-Class Paid Time Off (PTO)

•401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton

Job Tags

Holiday work, Local area, Flexible hours, Night shift,

Similar Jobs

Carondelet St. Josephs Hospital

RN Cath Lab Manager FT Days Job at Carondelet St. Josephs Hospital

 ...Together, we'll create a healthier, happier world - one patient at a time. Let your career find its purpose here at Carondelet. RN Cath Lab Manager FT Days Position Summary Responsible for the oversight and management of the day-to-day operations of the department. Works with... 

Sport Clips

Hair Stylist / Barber Job at Sport Clips

We are looking for a hair stylist to join our artistic winning team in Columbia. We have a culture and environment unlike any other, and we maintain one of the best, most talented teams in the business. We offer WEEKLY pay - our hair stylists and barbers earn on average... 

Stryker

Summer 2025 Intern - Information Technology Job at Stryker

 ...Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Strategic thinkers. Interns...  ..., priorities and recommendations to improve user experience (UX) around voice, cellular, wireless, conferencing, and related... 

HG Solutions

SalesForce Administrator Job at HG Solutions

 ...Description: POSITION TITLE: Salesforce Administrator OFFICE LOCATION: Remote CORE TIME ZONE: USA, Arizona FULL-TIME WORKING REMOTELY (from home): Yes REMOTE WORK COMMENTS: Must be able to work 8:00 5:00 AZ time TIMELINE: The first batch... 

TRUCKING PEOPLE

CDL A TRUCK COMPANY DRIVER OTR | ALL MILES PAID Job at TRUCKING PEOPLE

 ...THE MOST SIMPLE YET REWARDING REAL TRUCK DRIVER JOB OFFER: 60-67CPM$250-290 flat rate a day (***) ***-**** - ROSE (CALL, TEXT...  ...positions For 1099 driver needs to have ready: 1)Limited liability company 2)Company bank account 3)IRS letter with EIN if you...