Job Description

Job Description

Job Description

At Experiential, We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Entry Level Enrollment Agent plays an integral part in allowing families to better navigate tough times when the unexpected happens. As an Entry Level Enrollment Agent, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Experiential is for you!

Responsibilities as an Entry Level Enrollment Agent: 

• Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
• Maintain high levels of confidentiality with sensitive client information 
• Act as the primary point of contact responsible for handling all enrollment appointments
• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Qualifications as an Entry Level Enrollment Agent: 

• 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
• Degree in Communications, Psychology, Marketing, Business Management or related fields 
• Ability to maintain a positive attitude, even in times of stress
• Agile thinker and decision-maker
• Impeccable professionalism and communication with clients, management, and fellow staff 
• Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors 

Perks of an Entry Level Enrollment Agent: 

• Community involvement and the ability to make a difference 
• Competitive compensation, bonuses, and incentives 
• Team building activities 
• Traveling opportunities for top performers 
• Holiday closings

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