Job Description

Director of Information Technology

About the Job:

We are seeking an experienced professional to serve as the Director of Information Technology (IT), who will assume a pivotal role in developing and executing IT strategy in alignment with client's mission in patient care. The Director of IT is responsible for overseeing the technology, maintenance, networking, security, and overall stability of information systems 24/7. This position requires ongoing research of technology, security, and healthcare trends, along with the implementation of new technology, risk management strategies, and best practices to increase company efficiencies. The Director of IT must have a strong understanding of the technology needs and cybersecurity vulnerabilities faced by the organization. This is a versatile position, requiring strong business acumen, personnel management, and project management skills, along with close collaboration with Executive Management, Business and Clinical Directors/Managers, along with client's healthcare facility partners, consultants, contractors, and vendors. This role will serve as a strategic advisor to Executive Management on technology trends and opportunities.

General Duties & Responsibilities:

• Oversee all aspects of information technology, hardware, and software applications
• Oversee a growing team of IT professionals and responsive 24/7 Service Desk operations
• Oversee the design, development, and implementation of IT policies and procedures
• Plan, manage, and implement Information Security (INFOSEC) policy, risk and information governance, vulnerability management and routine assessments
• Implement and oversee a structured Risk Management (RA) program
• Maintain organizational effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies and business processes
• Responsible for implementing routine and ongoing training of company users, along with engagement in educational programs such as cybersecurity awareness training; provide guidance regarding industry best practices and regulatory requirements
• Ensure the overall security and protection of all Company data, and electronic
• Protected Health Information (ePHI) in accordance with HIPAA regulations
• Identify problematic areas within IT infrastructure and implement strategic solutions
• Preserve all digital and physical assets by implementing disaster recovery, file integrity and back-up procedures, information security and control structures
• Establish and sustain positive, collaborative working relationships with company staff and 3 rd parties (healthcare facilities, vendors, contractors, and consultants)
• Organize and lead regular meetings with company staff and 3 rd parties; offer feedback based on client business operations, processes, experience, and risk
• Deliver documentation and reports on implemented IT solutions
• Stay current with emerging technologies, industry trends, and technical developments
• Oversee annual IT budget and report to VP of Finance & Executive Management
• Adhere to HIPAA HITRUST guidelines and regulatory requirements
• Available 24/7 for in the event of mission-critical or patient care emergencies

Key Results Areas (KRAs):

• Regular, ongoing Risk Analysis (RA), INFOSEC Policy, and staff training initiatives
• Stability and redundancy of all IT systems, infrastructure, and security measures
• Healthy, collaborative relationships across departments and with all external parties
• Maintain excellent customer satisfaction relative to professional, 24/7 timely IT support
• Continuous improvement and specialized training/pathways of all IT team members
• Continuous cost-containment measures and budget recommendations within IT

Knowledge, Skills, Abilities, and Other Characteristics:

• Strong leadership, technology, and analytical skills
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to accuracy
• Ability to understand and communicate to others complex business processes
• High level of integrity, ethics, and professionalism
• In-depth knowledge of healthcare information management and best practices
• Analytical mindset with strong problem-solving capabilities
• Ability to understand and communicate complex business and/or technical processes
• Ability to interpret and explain complex business and/or technical information
• Ability to prioritize effectively and handle shifting priorities in a professional manner
• Ability to work as a team player with people of all backgrounds and experience levels
• Ability to work with deadlines in a demanding healthcare and business environment
• Ability to effectively manage employees, coach, counsel, and discipline as necessary
• Ability to take initiative, use sound judgment, and make independent decisions

Education, Experience, and Certifications:

• Bachelor's Degree (required) in computer science, information management, business, or relevant field; Master's Degree (preferred) in healthcare, business, or relevant field
• 10+ years of progressive IT experience, including project and staff management
• 3+ years of experience in healthcare information management
• Experience in project management, risk management, regulatory compliance, software implementation, policy writing and administration, databases, programming, delivering training and education material, customer/stakeholder relationship management
• Experience with Microsoft Azure, AWS, and cloud-based applications

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