Job Description

Job Description

Job Description

The iconic Wolfeboro Inn on Lake Winnipesaukee is actively searching for a highly motivated, detailed, and service-oriented Sales and Catering Manager to join our team of professionals.

The Wolfeboro Inn and Wolfe's Tavern, managed by Hay Creek Hotels, "the Jewel of Lake Winnipesaukee", positioned on the shores of Lake Winnipesaukee in the historic small town of Wolfeboro, NH. It offers 44 lodge-styled guest rooms, a steamship style boat - The Winni' Belle, and one of the only authentic New England pubs in the Lakes Region. Wolfeboro is a highly seasonal family-friendly summer destination with unlimited outdoor activities and astounding lake views.

The Wolfeboro Inn is proud to have received the following accolades:

• 2020: Wedding Wire Couples' Choice Award
• 2020: The Knot Best of Weddings Hall of Fame
• 2020: The Knot Best of Weddings
• 2019: The Knot Best of Weddings
• 2018: Trip Advisor Certificate of Excellence, Wolfeboro Inn
• 2018: Yankee Magazine Editors' Choice List Best Lodging in the Lakes Region
• 2018: Trip Advisor #1 Tour in Wolfeboro, Winnipesaukee Belle
• 2017: Yankee Magazine Editors' Choice for NH's Best Lakeside Inn
• 2017: Couples Choice Award, Wedding Wire, fifth consecutive year

Visit wolfeboroinn.com and wolfestavern.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!

Job Summary:

• Develop proposals for all guest inquiries, prepare contracts, group resumes, and detail BEOs for all room blocks, corporate or group sales, and/or social and wedding events. Distribute resumes and BEOs as finalized.
• Presents and proposes approved rates and packages.
• Establishes strong relationships with the surrounding community and clientele through regular calls, visits, emails, etc. Screen all calls and inquiries of the sales office.
• Accurately communicates cost to client, reconciles room, food and beverage, and event revenue, and provides final billing to client.
• Timely responds to guest feedback and communicates feedback with other department managers as necessary. Attend operational meetings weekly.
• Works closely with Sales and Marketing Director on all S&M efforts, including promotions, sales kits, marketing efforts, developing annual market plan, and adhering to budgetary guidelines.
• Coordinate and lead site visits with potential clients.
• Work with F&B Director to ensure all banquet staff are onboarded, trained, coached, disciplined, motivated, developed, and rewarded consistently.
• Work closely with F&B Director to create effective, cost-efficient schedules for assigned banquet staff based on forecast and budget.
• Assist F&B Director in the management and adherence to all banquet standards, appearance and uniform guidelines, time and attendance policy, steps of service and service standards, etc.
• Work with F&B Director to ensure proper ordering and inventory is in place.
• Management of special product needs based on BEO, receiving, product storage and organization of banquet storage areas.
• Act as Banquet Captain and oversee banquet execution at time of event. Act as guest point of contact on date of event, ensuring guest satisfaction and approachability with any service need. Oversee success of food delivery, proper beverage standards, and requisition of liquor. Complete necessary banquet paperwork once an event concludes.
• Oversee duties of banquet housemen, ensuring all set-up needs are met prior to an event.
• Delegate event duties to other banquet staff as they pertain to BEO schedule. Ensure all duties are complete by using event checklists.
• Proof and Print banquet food signage, meeting room signage, beverage menus, specialty menus, etc.
• Expedite food regularly, practicing and training for proper timing of food courses according to BEO schedule.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

• 2+years of Sales/Catering experience in a hospitality setting
• Strong leadership and effective written & verbal communication skills.
• Must be extremely self-motivated and highly efficient
• Must have exceptional interpersonal skills
• Able to work a flexible schedule based on client needs, including nights, weekends, and holidays
• Excellent computer skills needed
• Ability to train, motivate, and supervise
• Must have on-hand event catering and detailing experience

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