Job Description

Job Description

Job Description

*Title and salary will be based on experience.*

The Catering & Conference Services Manager will be responsible for managing a day meeting, meeting territory and meet and achieve yearly revenue goals by developing accounts and business opportunities.

Education & Experience

• Bachelor's Degree in a related field
• 2 year of related experience or an equivalent combination of education and experience in a hotel or related field preferred.

Physical Requirements

• Long hours sometimes required.
• Light work - Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management.

Fundamental Requirements

• Plans and coordinates details for meetings
• Complete accurate BEO’s, upselling food, beverage, room rental, recreation, special amenities and technology
• Communicate all changes on Event Orders to other departments
• Actively prospects and solicits new contacts and business opportunities for meetings
• Acts as on-site contact for meeting and meeting groups and larger groups as needed
• Produces tickets for master billing including contract services, room rental and guests
• Complete weekly backlog reports and other departmental reports as designated
• Attends weekly resume meeting, training programs and other meeting as designated
• Provides feedback to Director of Sales & Marketing relating to guest comments, observations, industry news
• Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback
• Assists with and completes special projects and assignments as designated by the Director of Sales & Marketing
• Produces invoices for clients
• Other duties as assigned

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

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